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        Certification Search Results: Certification Information
        Public Power Customer Service Manager (PPCSM)
        Certification Description
        Customer service supervisors, managers, and executives who complete the program's five required courses, pass a written exam, and successfully file a service department assessment/business plan within three years of attending their first course in the certificate program curriculum will earn a Public Power Customer Service Manager (PPCSM) certificate. Those who wish to maintain their designation must complete additional APPA-approved training every two years.
        Certifying Organization
        American Public Power Association
        https://www.publicpower.org/
        Certification Details
        • More than two years of education or training after high school required?    Yes
        • More than two years of work experience required?    No
        • Oral or Written Exam Required?    Yes
        • Renewal Required?    Every 2 Year(s)
        • Renew through Continuing Educational Units(CEU)?    Yes
        • Renew through Re-Examination?    No
        • Renew through Continuing Professional Development(CPD)?    No
        • Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)?    No
        More Certification Information
        Public Power Customer Service Manager Website